FaxMail for Windows FAQ (Frequently Asked Questions)

Only the top part of the fax and/or the header gets sent/received---  Q1
While sending/receiving faxes parts of the page are not delivered---  Q2
While sending/receiving faxes only one page is delivered------------  Q3
FaxModem Driver not loading-----------------------------------------  Q4
FaxMail for Windows does not run or does not run properly-----------  Q5
None of the FaxModem Drivers work-----------------------------------  Q6
I set the sound/volume/retries but my FaxModem ignores my changes---  Q7
FaxModem Driver didn't even attempted to load from my AUTOEXEC.BAT--  Q8
This Function requires a FaxModem Driver before entering Windows----  Q9
I do not know what kind of FaxModem I have-------------------------- Q10
I tried the FaxModem Driver that was suggested for my FaxModem, but- Q11
ElectraSoft Fax phone number 713-499-5939,11,11,11,11 did not work-- Q12
USRobotics Sportster 14.4 Class 1 FaxModem Problems and Solutions--- Q13
I can FAX but can not print----------------------------------------- Q14
Computer keeps asking if I want to allow writing to FM_DS_IN.CFG---- Q15
I am prone to losing dialog boxes behind other boxes and windows---- Q16
"Pulse" or "Tone" Dial-Out------------------------------------------ Q17
Fax came out of my Printer blank------------------------------------ Q18
FaxMail for Windows Cover-Page width-------------------------------- Q19
When building a Cover-Page; Where should I put the Logo?------------ Q20
Why couldn't <PRINTER OR FAX TOGGLE> be done automatically?--------- Q21
My FaxModem hangs up during send/receive---------------------------- Q22
<CONVERT TO FAX> doesn't work from some of my programs-------------- Q23
FM_ROCK1.COM works on one computer but not on another identical one- Q24
I ran FaxModem Wizard, COMTEST.COM.  What does OUT: and IN: mean --- Q25
FaxModem Wizard, COMTEST.COM produced only OUT:s-------------------- Q26
Digicom Connection 14.4+Fax or P. C. LOGIC FAX144C, FAX144DM-------- Q27
My GVC, FM-144HVBIS/R1  V1.61, won't work properly------------------ Q28
My "Supra FAX Modem" does not work right---------------------------- Q29
My "HP Deskjet 500C" takes 30 minutes per page to print a Fax------- Q30
Does the FaxMail for Windows FaxModem Driver LH (LoadHigh)?--------- Q31
Windows keeps asking if it should take control of FaxModem COM?----- Q32
My Modem seems to have some sort of conflict while in Windows------- Q33
FaxMail Convert to Fax replaces fonts in some programs like NotePad- Q34
I have a problem that is not covered here--------------------------- Q35
Everything works except I can't print faxes------------------------- Q36
List of Fatal Error Code meanings----------------------------------- Q37


 QUESTIONS AND ANSWERS:
 Q1
  Only the top part of the fax and/or the header gets sent/received.
  Or...Fax looks like garbage.

 A1
  You may have a flow control problem.  Go to the FaxMail Configuration
  and coordinate the Modem-Initialization-String with the Flow-Control.

  The Modem-Initialization-String tells the modem what flow control to
  use.  The flow control setting tells Windows what the flow control to
  use.

  With most modems except the USRobotics Class 2.0, you will use Rts/Cts.
  With the USRobotics Class 2.0 you must use Xon/Xoff.  When you set the
  flow control, you must also select an Initialization string that
  harmonizes with it.

  Load the FaxMail Event Monitor to see what class your modem is running.
  If it is class=2.0, your modem may have been made by USRobotics.  If
  this is the case, select the USRobotics 28.8k class 1,2,2.0 string and
  Xon/Xoff flow control.  If you have a USRobotics that is running
  class 1, use Rts/Cts and the USRobotics 14.4k Choice 1 string.

  Most other modems will use Rts/Cts flow control.

  If you use the Rts/Cts (hardware) flow control, the following will help
  you to select a string, with the exception of USRobotics and a few
  others.  With Rts/Cts &K3 and \Q3 are very common.  With Xon/Xoff try
  &K4 or \Q4.

  Some modems do not need flow control characters because they set it to
  Rts/Cts automatically when FaxMail switches them to fax mode.

  If you have a USRobotics or compatible, use the above mentioned strings.

  Notes:
  o With some modems, like the Practical Peripherals class 1 and class 2,
    you may have to go to FaxMail Configuration and do a class-over-ride
    to class 1. Most modems do better if they have and use class 2 or
    class 2.0.

  o Usually a modem that supports class 1 or class 2 is not as good as one
    that supports class 1 and class 2.

  o Modem-Initialization-String defined:
    AT&F&C1&D2&K3S7=60         }{ Popular Rts/Cts
    AT&F&C1&D2&K4S7=60         }{ Popular Xon/Xoff
    AT&F&C1&D2\Q33S7=60        }{ Popular Rts/Cts
    AT&F&C1&D2\Q43S7=60        }{ Popular Xon/Xoff
    AT&F&H1&R2&I2S7=60         }{
    AT&F&H1S7=60               }{ USRobotics class 2.0, Xon/Xoff
    AT&F&C1&D2&H1&R2S7=60S36=0 }{ USRobotics class 1, Rts/Cts
    AT&F&C1&D2&H2&I2S7=60S36=0 }{ USRobotics class 1 or 2.0, Xon/Xoff
    Defining above String number 1 and 2:
    AT   :>FaxMail to modem; Come to attention and listen up!
    &F   :>Load and use your factory settings.
    &C1  :>RLSD follows the state of the data carrier from remote modem.
    &D2  :>Modem disconnects when DTR drops.
    &K3  :>Rts/Cts flow control.
    &K4  :>Xon/Xoff flow control.
    S7=60:>If no fax connection is made in 60sec, give up.

  o If all else fails, call ElectraSoft's tech-support: 1-713-261-0307.

 Q2
 While sending/receiving faxes parts of the page are not delivered.

 A2
 Flow Control is dealt with in two places.  The Flow Control part of the
 Initialization Strings sets the modem to either Rts/Cts Xon/Xoff.  The
 [Rts/Cts] and [Xon/Xoff] options in FaxMail SetUp tell FaxMail and
 Windows what Flow Control the modem will be using.  You need to make
 sure they are both in harmony with one another.

 In most cases, FaxMail prefers to use Rts/Cts Flow Control.  A few
 modems need Xon/Xoff Flow Control.  Select <Fax>, <SetUp> to load the
 FaxMail SetUp dialog box and experiment with the Flow Controls.  They
 are [Rts/Cts] and [Xon/Xoff].  Most of the Initialization Strings you
 will have to choose from are Rts/Cts.  If you want to modify a Strings
 from Rts/Cts to Xon/Xoff, for example changing AT&K3 (which is the
 Rts/Cts Flow Controls for some modems) to AT&K4 (which is the Xon/Xoff
 for the same modems) you should change FaxMail SetUp options from
 [Rts/Cts] to [Xon/Xoff].  Look in your modem manual under AT commands
 to see what part of the Initialization String is the Flow Control.

 The USRobotics 28,800 baud class 1,2,2.0 uses Xon/Xoff Flow Control
 while running in the Class 2.0 fax mode but uses Rts/Cts in Class 1.

 Q3
 While sending/receiving faxes only one page is delivered.

 A3
 Flow Control can inadvertently effect page changing.  See above.
 If your FaxModem supports more than one class, the highest class will
 usually give the highest performance.  The [Dynamic] selection will
 set your FaxModem to the highest supported class.  If your modem
 supports more than one class, try doing a Class-Over-Ride to Class 1.

 Q4
  When I am booting and while my AUTOEXEC.BAT is loading I hear two Beeps
  and the FaxModem Driver says it is not loaded.

 A4
  If your FaxModem is turned-off or hung, or the FaxModem Driver you
  chose is not compatible with your FaxModem or computer, the
  FaxModem Driver will make a BEEP and fail to load.

 Q5
  FaxMail for Windows does not run or does not run properly.

 A5
  If you are currently using another Fax-Program, you will have to
  disable or remove it before using FaxMail for Windows as two
  Fax-Programs can not share the same FaxModem or run concurrently.

 Q6
  None of the FaxModem Drivers work.

 A6
  Be sure you have the latest Version.  FaxMail for Windows is being
  updated continuously.  We may have a new FaxModem Drivers that will
  work for you.

 Q7
  I set the sound/volume/retries but my FaxModem ignores my changes.

 A7
  The DoveFax and some other FaxModem do not support volume and
  speaker manipulation.

 Q8
  I did the INSTALL.EXE and re-booted, but the FaxModem Driver didn't
  even attempt to load from my AUTOEXEC.BAT.

 A8
  FaxMail for Windows put a FaxModem Driver in your AUTOEXEC.BAT.  Look
  in your AUTOEXEC.BAT and see if you have a menu or jump command ahead
  of the FaxModem Driver.  If you do, move the FaxModem Driver to a
  place in your AUTOEXEC.BAT where they will load, preferably, first.
  The FaxModem Driver looks something like this:

 C:\FAXMAIL\FM_ROCK2.COM

  NOTE: If you are using the FaxMail for Windows Dynamic All Class
  FaxModem Driver, there will be nothing placed in you AUTOEXEC.BAT.

 Q9
  I removed or commented the FaxModem Driver from my AUTOEXEC.BAT and
  now when I try to run ant Windows program that has a print-routine in
  it, I get a message saying:

     This Function requires a FaxModem Driver to be
     loaded before entering Windows.

     1. Did you re-boot after installing FaxMail for
        Windows?  If not, re-boot the computer now.

     2. You may have to use the FaxMail for Windows
        Change FaxModem Driver command and install
        a different FaxModem Driver.

 A9
  If you had a power failure while in Windows or you crashed out of
  Windows while FaxMail for Windows was active, your
  Default-Printer-Driver may have been replaced with the FaxMail for
  Windows Fax-Converter ("Convert to Fax").

 Solution:
  Close the FaxMail for Windows "Control" Program by clicking on the
  <System> button, <QUIT> button.  Load the Windows Control Panel
  (found in "Accessories" Group or "Main" Group), select Printers and
  choose the Printer-Driver that you want as your Default-Printer-Driver.
  Then reload the FaxMail for Windows "Control" Program.

 Note:
  When you have the FaxMail for Windows Control loaded and the PRINTER OR
  FAX TOGGLE is toggled to FAX, Windows swaps from your Default-Printer-
  Driver to "Convert to Fax".  When you toggle back to PRINTER or exit
  Windows, Windows swaps back to your Default-Printer-Driver.  If you
  crash out of Windows, Windows does not get a chance to swap back, so
  the next time you enter Windows it thinks that "Convert to Fax" is your
  Default-Printer-Driver and when FaxMail for Windows makes it's swap it
  swaps "Convert to Fax" for "Convert to Fax".

 Q10
  I do not know what kind of FaxModem I have.  Who made my FaxModem?
  I want to know more about my FaxModem.  Is it Class 1, Class 2, etc?

  I ran COMTEST.COM and read the COMTEST.TXT file that it generated.
  What does all that "gibberish" mean?

 A10
  OUT: mean OUT to your FaxModem.  That is the way FaxMail Network for
  Windows talks to your FaxModem.

  IN: mean IN from your FaxModem.  That is the way your FaxModem talks
  to FaxMail Network for Windows.

  Typical dialog between FaxMail Network for Windows and your FaxModem
  follows:

 OUT: AT+FCLASS=? }FaxMail to FaxModem; What Class are you?
  IN: 0,1,2       }FaxModem to FaxMail Network for Windows;
                  }I am Class 0 (Data, BBS), Class 1 Fax and Class 2 Fax.

  IN: OK          }Means your FaxModem supports said function.
  IN: ERROR       }Means your FaxModem does not supports said function.

  To learn more about your four COM-Ports (COM?-IRQ?), exit Windows and
  run FaxModem Wizard, COMTEST.COM, after reading "USING COMTEST.COM"
  in the FaxMail for Windows README.  COMTEST.COM is included with
  FaxMail for Windows.

 Q11
  I tried the FaxModem Driver that was suggested for my FaxModem, but
  it did not work.

 A11
  Run: FaxModem Wizard, COMTEST.COM and read the COMTEST.TXT report it
  generates.

 Notes:
  *The Universal FaxModem Drivers are designed to overcome special
   Problems.

  *You should turn your FaxModem off-on just before each test.  In the
   case of an internal FaxModem, turn your computer off-on.

 Q12
  I called the ElectraSoft Fax phone number 713-499-5939,11,11,11,11
  and it did not work.

 A12
  Call voice 713-261-0307 first to make sure that it is available and
  not being used for R&D.  BTW, the ,11,11,11,11 tells us to route the
  call to our FaxModem.  If you want to call our Computer Technical
  Support (CTS) BBS dial 713-499-5939 without the ,11,11,11,11.

  If you have a pulse-dial-phone, use 713-499-8423 to fax ElectraSoft.

 Q13
  USRobotics Sportster 14.4 Class 1 FaxModem Problems and Solutions.

 A13
  There are several FaxModem sold by USRobotics that are sold under
  the name of USRobotics Sportster 14.4 Class 1.  For that reason
  there are more than one method of solving the problems, depending on
  which one you have.

  First:
   a. Use a text editor, such as Windows Notepad or SYSEDIT, to open your
      SYSTEM.INI file.  For Windows 3.1 and Windows 3.11, under [Boot],
      be sure it looks like this.

      [Boot]
      COMM.DRV=COMM.DRV

      There are other high performance Modem drivers that can be used
      such as COMM.DRV=CYBERCOM.DRV.  You can get a high performance
      Modem driver from the ElectraSoft BBS in the FaxMail for Windows
      Support file section.

   b. Under [386Enh] add these lines.

      [386Enh]
      COMBOOSTTIME=30
      COMnFIFO=2
      COMnBUFFER=4096
      COMnTXSIZE=16
      COMnRXSIZE=8
      COMnPROTOCOL=XOFF
      COMnTXFIFO=1
      COMnRXTRIGGER=8

      Where n is the COM-Port that your USRobotics Sportster 14.4
      Class 1 FaxModem is on.

   c. Save the changes, exit Windows and re-enter Windows.  Upon
     re-enter Windows, the changes will be in effect.

  Method 1
   Select <Fax>, <SetUp> and change the <Extended FaxModem
   Initialization String> to: AT&F&C1&D2&H1&R2S7=60S36=0

  Method 2
   Select <Fax>, <SetUp> and change the <Extended FaxModem
   Initialization String> to: AT&F&C1&D2&H2&I2S7=60S36=0


  Note:
   There are several versions of the USRobotics Sportster 14.4 Class 1
   FaxModems that may not work properly with FaxMail for Windows.  To
   find out if you have one of these FaxModems.

   Load a terminal program such as the Windows Terminal program.  Set
   terminal to the COM-Port where your USRobotics Sportster 14.4
   Class 1 FaxModem is, and type:

   ATI7 <Enter>

   Part of the response will be the Supervisor Date for the firmware of
   the FaxModem.  If you receive any one of the following dates:

   2/18/94, 4/21/94 or 6/27/94

   call USRobotics at (708) 982-5151 and ask for a firmware update.

   If the Supervisor Date is:

   10/29/93 or 11/16/93

   remove the phone wire from the back of your FaxModem and type:

   AT+FCLASS=1 <Enter>
   ATX3D <Enter>

   You should hear the Fax-Tone every three seconds.  If you do not,
   call USRobotics at (708) 982-5151 and ask for a firmware update.

 Q14
  I am in Windows and I try to print but the FaxMail for Windows
  "FaxMail Convert to Fax" intercepts the print-job and wants to send it
  to a remote Fax-Machine.

 A14
  Click on the <System-Button> and then on the
  <PRINTER OR FAX TOGGLE> button.

 Notes:
  *If the <PRINTER OR FAX TOGGLE> button has a check by it and it says
  "FAX IS ACTIVE", then the print-job will be printed on a remote
  Fax-Machine.  If the <PRINTER OR FAX TOGGLE> button is not checked and
  it says "PRINTER IS ACTIVE" the print-job will be printed on your
  default printer.

  *When you toggle the PRINTER OR FAX TOGGLE, FaxMail for Windows swaps
  the Print-Driver found in your WIN.INI form your normal default to the
  'FaxMail for Windows Convert to Fax(FM_PN_DX.DRV)' Print-Driver.
  So...If the <PRINTER OR FAX TOGGLE> button is set to the Convert to Fax
  ("FAX IS ACTIVE") mode and you re-boot with a (press <Alt+Ctrl+Del>),
  turn the power off-on or power failure, the Convert to
  Fax(FM_PN_DX.DRV) will be left in your WIN.INI file.  As a result,
  toggling the <PRINTER OR FAX TOGGLE> button will switching "back and
  forth" between the Convert to Fax and Convert to Fax Print-Driver and
  your actual default Print-Driver will be lost.

 Solution:
  If/when this happens:
  1. Click on the <System-Button>
  2. Click on the <QUIT> FaxMail for Windows button.
  3. Load the Windows "Control Panel" program.
  4. Load the "Printers" program.
  5. Highlight your normal Printer-Driver.
  6. Click on <Set As Default Printer>.
  7. Click on <Close>.
  8. Load the FaxMail for Windows "Control" program to reload FaxMail for
     Windows back-ground operation again and all will be normal again.

 Q15
  As I am using FaxMail for Windows, a message keeps popping up; asking
  me if I want to allow the system to write to FM_DS_IN.CFG and the
  FaxMail for Windows FaxModem Driver FAXMODEM.CFG file.

 A15
  You have a Virus detection program that is not working properly.

 Solution:
  Remove the "Virus detection" software from your AUTOEXEC.BAT and/or
  elsewhere.

 Note:
  The FaxMail for Windows FaxModem Driver and Windows to
  FaxModem Driver Interface both write to configuration(.CFG) files
  during each session to track the ever changing "dynamically-flowing"
  defaults that make it easier for you to operate.

 Q16
  I am prone to losing dialog boxes behind other boxes and windows.

 A16
  If you lose a dialog boxes while using FaxMail for Windows, simple
  reload from button or ICON.  Actually when you try to reload a lost
  dialog box, the new instance detects the old instance and sends a
  message to it that brings it to the top and then does not load itself.
  Because you get back the one you lost, you do not lose any of your
  work.

 Q17
  I have pulse-dial-phone and can not get tone dial in my area.

 A17
  Click on the "SetUp" button and you can select "Tone Dial" or "Pulse".

 Q18
  I Viewed a Fax but when I tried to Print it, the paper came out of my
  Printer blank.

 A18
  Be sure your printer is set to Portrait and *not* Landscape.

 Q19
  When I use the FaxMail for Windows Cover-Page feature; How wide can I
  make it?  And; What about the left and right margins?

 A19
  No more than 72 characters wide.  You do not have to concern
  yourself with the left or right margin as there is a 3/8" left and
  right margin built into FaxMail for Windows NotePad for you.  This
  will permit compatibility on Fax Machines as well as FaxModem to
  FaxModem to Printer supports.

 Note:
  Do *NOT* use the <Tab> in the a Cover-Page file (*.CVR).

 Q20
  When building a Cover-Page; Where should I put the Logo?

 A20
  Go into the FaxMail for Windows NotePad and open a Cover-Page file
  (*.CVR) and put your cursor on the first line.  Select Fields and Logo.
  Be sure that the <Logo-Field> is on the first line in the Cover-Page
  file, by itself, with no other text on that line.  When the Send-Fax
  program processes the Cover-Page file, it will use the information on
  that line and then remove that line, so your second line will become
  the first.

 Q21
  When I want to Fax, I have to go to the <System> button and toggle the
  <PRINTER OR FAX TOGGLE> to FAX and when I want to Print to my default
  Printer, I have to toggle the <PRINTER OR FAX TOGGLE> to PRINTER.  Why
  couldn't that be done automatically?

 A21
  Some Windows applications get a HANDLE to the Printer-Device-Context
  upon entry and when you go to print, they use that HANDLE.  If we were
  to suddenly swap from the default Printer-Driver to the
  "Convert to Fax" Driver, the current application would crash when it
  tried to use the obsolete HANDLE.

 Note:
  FaxMail for Windows does send out a global message to all applications
  every time it swaps from the "Convert to Fax" to your
  "Default-Printer-Driver" or back again, but not all applications pay
  attention to it, so you may have to toggle the <PRINTER OR FAX TOGGLE>
  before loading these applications.

 Q22
  My FaxModem Driver loads all right but when it tries to send/receive;
  the FaxModem hangs up immediately.

 A22A
  You may have the phone-line plugged into the wrong jack on the back of
  your FaxModem.

 A22B
  You may have to Change FaxModem Drivers.

 A22C
  You may have a hardware conflict.  If so, call ElectraSoft and they
  will help resolve it.

 Q23
  I went into a Windows application and tried to send a Fax using the
  FaxMail for Windows <CONVERT TO FAX> option, but the application just
  wants to print to my default printer.

 A23
  AMI Pro, WordPerfect and some other Windows applications have their
  Printer-Driver information stored in an ?.INI file and are not willing
  to swap their Printer-Driver on the fly.

 Solution:
  Before using the <CONVERT TO FAX> button, go to <Files>,
  <Printer Setup> and choose "Convert to Fax" as your Printer-Driver.
  Now the <CONVERT TO FAX> will work.

 Q24
  I chose "Universal, Hayes, Rockwell, Class 1 -- FM_ROCK1.COM" the
  first time I installed FaxMail for Windows and everything worked fine.
  I noticed that when I chose "Hayes" that the INSTALL.EXE used
  FM_ROCK1.COM FaxModem Driver.  Later, I installed FaxMail for Windows
  on another computer, it also had a Hayes.  This time I chose
  "Universal, Rockwell, Class 1 -- FM_ROCK1.COM" because this selection
  uses the same FM_ROCK1.COM FaxModem Driver but it would not work.

 A24
  When the FaxModem Driver is being installed, it is modified by the
  INSTALL.EXE.  These modifications will differ from one manufacturer to
  the next.

 Solution:
  Select the FaxModem Driver by manufacturer rather than by name and be
  sure to use the INSTALL.EXE to install rather than coping the Drivers.
  If you copy the files onto your HardDrive, FaxMail for Windows will
  not work.

 Q25
  I ran FaxModem Wizard, COMTEST.COM.  When I read the COMTEST.TXT report
  that it generated, I found a lot of OUT:s to my FaxModem but no IN:s.
  After installation the FaxMail for Windows FaxModem Drivers will not
  load.

 A25
  OUT: mean OUT to your FaxModem.  That is the way FaxMail for Windows
  talks to your FaxModem.

   IN: mean IN from your FaxModem.  That is the way your FaxModem talks
  to FaxMail for Windows.

  Check with your FaxModem manual and make sure that you know for sure
  which COM-IRQ is selected.  Also check for COM-Port and IRQ Conflicts.

  COM-Port Conflicts, assuming we are working with internal FaxModems:
  You can not skip COM-Ports when installing "COM using" devices.  For
  example, if your computer came with a COM1-IRQ4 and a COM2-IRQ3
  (very common) and you, now, buy a FaxModem; you can not configure
  your FaxModem for COM4.  You must put it on COM3-IRQ?(find and use an
  unused one) or disable COM2 on your IO-Board and configure your
  FaxModem for COM2-IRQ3.

  IRQ Conflicts present themselves when for example you have a mouse on
  COM1-IRQ4 (the proper configuration) and you configure your FaxModem
  for COM3-IRQ4.  Normally COM3 should/would use IRQ4; but it assumes
  that COM1 is not using IRQ4 and that nothing else is using IRQ4.  If
  this type of "IRQ Conflict" happens to you; simple set your FaxModem
  to: COM3 and use another UN-USED IRQ such as COM3-IRQ5, COM3-IRQ7,
  COM3-IRQ2.  IRQ4 is usually used by COM1 so you should *not*, normally,
  use COM3-IRQ4.  For details, read "USING COMTEST.COM" in the README.

  To configure your COM-Ports or FaxModem you will have to remove (or
  get a professional to) your device, get the manual and move jumpers or
  set DIP-switches.  For details on this subject, read the FaxMail for
  Windows "USING COMTEST.COM" section of the README.

 Q26
  My FaxModem is *not* listed in the FaxMail for Windows installation
  FaxModem Selections.  I ran COMTEST.COM.  I know that I chose the
  correct COM-IRQ yet when I read the COMTEST.TXT file, that COMTEST
  generates, I find that it only OUT:s to my FaxModem but did not IN:
  from the FaxModem.

  During installation I tried some of the other FaxModem Drivers yet
  when I boot, the FaxMail for Windows FaxModem Drivers will not load.
  The Windows Dynamic All Class FaxModem Drivers doesn't work either.

 A26
  Some FaxModems do not have Fax capabilities built in their firmware.
  These FaxModems have programs that you load into them just before
  using them.  Before using the FaxModems, you select and load the
  appropriate PRE-FAX-PROGRAM and then load the FaxModem Driver.
  FaxMail for Windows puts its FaxModem Driver on the first line in
  your AUTOEXEC.BAT; so you will have to move the line(s) that load the
  PRE-FAX-PROGRAM into your FaxModem ahead of the FaxMail for Windows
  FaxModem Driver.  Read the next Question and Answer for a specific
  example.

 Q27
  Digicom Connection 14.4+Fax or P. C. LOGIC FAX144C, FAX144DM

 A27
  Unlike most FaxModems, {Digicom Connection 14.4+Fax} does not have
  its Class 1 capabilities in its firmware but rather it is loaded.
  The software to TRANSFORM this FaxModem into a CLASS 1 FaxModem
  come with the FaxModem.  It has to be loader each time you boot your
  computer and *BEFORE* you load the FaxMail for Windows FaxModem Driver
  (FM_ROCK1.COM) that is found in your AUTOEXEC.BAT.  Because this
  installation places FM_ROCK1.COM in you AUTOEXEC.BAT on the first line,
  you will have to go into your AUTOEXEC.BAT and move the lines that load
  the Transformation software so it will be loaded before the
  FM_ROCK1.COM FaxModem Driver.  When you are finished, your
  AUTOEXEC.BAT should look something like this:
Example 1:
 CD \SMODEM             {Change Directory to where Digicom keeps files
 DL FAX144C1.DSI        {Download Class 1 TRANSFORM software to FaxModem
 CD \                   {Change Directory back to the Root Directory
 C:\FAXMAIL\FM_ROCK1.COM{Load the FaxMail for Windows FaxModem Driver
Example 2:
 CD \DMODEM             {Change Directory to where P.C. LOGIC keeps files
 DL FAX144C.CAR         {Download Class 1 TRANSFORM software to FaxModem
 CD \                   {Change Directory back to the Root Directory
 C:\FAXMAIL\FM_ROCK1.COM{Load the FaxMail for Windows FaxModem Driver

 Q28
  My GVC, FM-144HVBIS/R1, V1.61, won't work properly with any of the
  FaxModem Drivers.

 A28
  If you have a GVC, FM-144HVBIS/R1 and the version is below V2.00, call
  GVC Tech-Support at (201) 579-2954 and they will upgrade your
  FaxModem.

  To find out what "Model, Revision, Version" you have, run COMTEST.COM
  included with FaxMail for Windows, read the COMTEST.TXT file that it
  generates and look for the following lines:

 OUT: AT+FREV?                     }Ask FaxModem, what Factory Revision.
  IN: AT+FREV?                     }FaxModem echoes back (acknowledge).
  IN: FM-144HVBIS/R1  V1.61        }Model, Revision, Version. (Defective)
  IN: MODEM CHIP : ROCKWELL RC144DP}Rockwell Class 2 FaxModem Chip.
  IN: FAX CLASS 2                  }Rockwell Class 2 Fax Support.
  IN: OK                           }Command processed OK.

  Note: The Version here is V1.61 which is less than V2.00.  This
        customer needs an upgrade.

 Q29
  My "Supra FAX Modem" does not work right.

 A29
  Maybe you chose the wrong FaxModem Driver.  Some Supras work best on
   "Supra FAX Modem, Class 1,2(1) -- FM_ROCK1.COM"
  and others work best on
   "Supra FAX Modem Plus, Class 1,2(2) -- FM_ROCK2.COM"

  If you feel you may need to change the Driver, look in your
  AUTOEXEC.BAT to see which you chose and then run Change
  FaxModem Driver and choose the other when you get to the
  FaxModem Driver selection Window.

 Q30
  My "HP Deskjet 500C" takes 30 minutes per page to print a Fax. ! HELP !

 A30
  The slowness is due to the "HP Deskjet 500C" Printer-Driver.

  Use the Microsoft Windows "HP Deskjet 500" Printer-Driver for printing
  Fax.  The suffix C stands for color.  Faxes are black and white and
  should only take about 30 seconds per page on the "HP Deskjet 500"
  Printer-Driver.

 Q31
  Does the FaxMail for Windows FaxModem Driver LH (LoadHigh)?

 A31
  Yes, the "LH " tells your computer to load the FaxModem Driver high:
 LH C:\FAXMAIL\FM_ROCK2.COM
  If you want them to load into conventional memory, remove the "LH "
  to make it look like this:
 C:\FAXMAIL\FM_ROCK2.COM

 Q32
 Windows keeps asking if it should take control of the COM-Port that I
 have my FaxModem on?

 A32
  Load the Windows Control Panel (found in "Accessories" Group or "Main"
  Group), select 386 Enhanced, high-light your COM-Port and select Never
  Warn.
           ( ) Always Warn.
           (*) Never Warn.
           ( ) Idle (in sec.)

 Q33
 My Modem seems to have some sort of conflict while in Windows.

 A33
 Check your Windows COM-IRQ setting.  Here is the step-by-step
 directions:
 Load <Control Panel (Found in Accessories on Main Group)>,
 <Ports>,
 select your port,
 <Settings>,
 <Advanced>,
 Set <Base I/O Port Address> to:
  If your FaxModem is on COM1, Set to: 03F8
  If your FaxModem is on COM2, Set to: 02F8
  If your FaxModem is on COM3, Set to: 03E8
  If your FaxModem is on COM4, Set to: 02E8
 Set <Interrupt ReQuest> to:
  If your FaxModem is on COM1-IRQ4, Set to: 4
  If your FaxModem is on COM2-IRQ3, Set to: 3
  If your FaxModem is on COM3-IRQ5, Set to: 5
  If your FaxModem is on COM4-IRQ7, Set to: 7
  etc, etc, etc, etc, etc. . . . . . . . . .
 OK,
 OK,
 Close.

 Q34
 When using "FaxMail Convert to Fax" with programs such NotePad the font
 is replace with a substitute.

 A34
 When the Windows FM_FAX.DRV (Print Driver) Scans for a font, it may
 select the wrong one if they have similarities.  To avoid this you
 need put your fonts in alphabetical order.  To do this, open your
 WIN.INI (usually in C:\WINDOWS\WIN.INI.  Your fonts are listed under
 [font] like this:

[fonts]
Arial (TrueType)=ARIAL.FOT
Arial Bold (TrueType)=ARIALBD.FOT
Arial Bold Italic (TrueType)=ARIALBI.FOT
Arial Italic (TrueType)=ARIALI.FOT
Courier (TrueType)=GSTCOURM.FOT
Courier Bold (TrueType)=GSTCOUBD.FOT
Courier Bold Italic (TrueType)=GSTCOUBI.FOT
Courier Italic (TrueType)=GSTCOUIT.FOT

 I saw this problem occur in a WIN.INI that was as follows:

[fonts]
WP Greek Courier (TrueType)=WPCO08N_.FOT
. . .
. . . (Dots symbolize more lines)
. . .
Courier (TrueType)=GSTCOURM.FOT
Courier Bold (TrueType)=GSTCOUBD.FOT
Courier Bold Italic (TrueType)=GSTCOUBI.FOT
Courier Italic (TrueType)=GSTCOUIT.FOT
. . .
. . .
. . .

 Q35
 I have a problem that is not covered here.

 A35
 Most likely there is either a solution to your problem, or a newer
 version of FaxMail for Windows does not have the problem.  Contact
 ElectraSoft at 713-261-0307.

 Q36
 Everything works except I can't print faxes.

 A36
 If you are using the printer driver that came with Windows, you might
 try using the one that came on the disk with your printer.  When
 installing it, Windows may say that it is older.  Ignore this and use
 it anyway because it may be a better an faster one.  If this does not
 fix the problem, call the printer manufacture or ElectraSoft.

 Q37
 List of Fatal Error Code meanings.

 A37
 Fatal Errors
  0000  NoFatalError

 Rcv, Receive Fax Fatal Error Codes
  1001  Rcv_AnswerPhone
  1002  Rcv_AnswerNow
  1003  Rcv_NSF
  1004  Rcv_CSI
  1005  Rcv_DIS
  1006  Rcv_DCS_1
  1007  Rcv_DCS_2
  1008  Rcv_TCF_1
  1009  Rcv_TCF_2
  1010  Rcv_TCF_3
  1011  Rcv_CFR
  1012  Rcv_EstabConnection
  1013  Rcv_CreateDCX_1
  1014  Rcv_CreateDCX_2
  1015  Rcv_CreateDCX_3
  1016  Rcv_CreateDCX_4
  1017  Rcv_AnotherPage
  1018  Rcv_Find1stFF
  1019  Rcv_GetAnotherT4Byte
  1020  Rcv_WritePcxHdr
  1021  Rcv_WriteDcxHdr
  1022  Rcv_WasAborted
  1023  Rcv_GetAllPageData_1
  1024  Rcv_GetAllPageData_2
  1025  Rcv_GetAllPageData_3
  1026  Rcv_GetAllPageData_4
  1027  Rcv_BaudRate


 Snd, Send Fax Fatal Error Codes
  2001  Snd_AddCoverPage
  2002  Snd_AnotherPageProc_1
  2003  Snd_AnotherPageProc_2
  2004  Snd_OpenFaxFile
  2005  Snd_ReadFaxFile
  2006  Snd_MPS_1
  2007  Snd_MPS_2
  2008  Snd_EstabConnection_1
  2009  Snd_EstabConnection_2
  2010  Snd_EstabConnection_3
  2011  Snd_EstabConnection_4
  2012  Snd_EstabConnection_5
  2013  Snd_EstabConnection_6
  2014  Snd_EstabConnection_7
  2015  Snd_EstabConnection_8
  2016  Snd_EstabConnection_9
  2017  Snd_EstabConnection_10
  2018  Snd_EstabConnection_11
  2019  Snd_EstabConnection_12
  2020  Snd_DialThePhone
  2021  Snd_FTT
  2022  Snd_ReadDcxHdr
  2023  Snd_ReadDcxData
  2024  Snd_FaxTooWide
  2025  Snd_StartTransmision
  2026  Snd_SendPage
  2027  Snd_FinishPage
  2028  Snd_InvalidFax
  2029  Snd_AnotherPage
  2030  Snd_SendFaxEnd
  2031  Snd_EndSendFaxProc

 Log, Receive/Send Log Fatal Error Codes
  3001  Log_SaveRcvOrEventLog08h_1
  3002  Log_SaveRcvOrEventLog08h_2
  3003  Log_SaveRcvOrEventLog08h_3
  3004  Log_SaveRcvOrEventLog_1
  3005  Log_SaveRcvOrEventLog_2
  3006  Log_SaveRcvOrEventLog_3
  3007  Log_OpenCreateAppendQueFile08h_1
  3008  Log_OpenCreateAppendQueFile08h_2
  3009  Log_UpDateUnqNum08h
  3010  Log_SndNowTaskAndUpDateQue_2
  3011  Log_SndNowTaskAndUpDateQue_4
  3012  Log_SndNowTaskAndUpDateQue_5
  3013  Log_GetTheSendFile_1
  3014  Log_GetTheSendFile_2
  3015  Log_GetTheSendFile_3
  3016  Log_GetSndFutTaskAndUpDateQue_2
  3017  Log_GetSndFutTaskAndUpDateQue_4
  3018  Log_GetSndFutTaskAndUpDateQue_5


 Errors and Possible causes:

  1001  Rcv_AnswerPhone
  1002  Rcv_AnswerNow
  2020  Snd_DialThePhone
    a.  Phone line plugged into the wrong FaxModem Jack.  Should be in
        [Line] or [Wall] jack and not in [Phone].


  1006  Rcv_DCS_1
  1007  Rcv_DCS_2
  2006  Snd_MPS_1
  2007  Snd_MPS_2
  2008  Snd_EstabConnection_1
  2009  Snd_EstabConnection_2
  2010  Snd_EstabConnection_3
  2011  Snd_EstabConnection_4
  2012  Snd_EstabConnection_5
  2013  Snd_EstabConnection_6
  2014  Snd_EstabConnection_7
  2015  Snd_EstabConnection_8
  2016  Snd_EstabConnection_9
  2017  Snd_EstabConnection_10
  2018  Snd_EstabConnection_11
  2019  Snd_EstabConnection_12
  2020  Snd_DialThePhone
    a.  Remote FaxModem out of paper or glitched.
    b.  Remote FaxModem not compatible.
    c.  Remote FaxModem not a FaxModem.

  1013  Rcv_CreateDCX_1
  1014  Rcv_CreateDCX_2
  1015  Rcv_CreateDCX_3
  1016  Rcv_CreateDCX_4
  3001  Log_SaveRcvOrEventLog08h_1
  3002  Log_SaveRcvOrEventLog08h_2
    a.  Your HardDrive could be full.
    b.  Too many files open.

  2021  Snd_FTT (Failure To Train)
  2025  Snd_StartTransmision
  2026  Snd_SendPage
  2027  Snd_FinishPage
  2029  Snd_AnotherPage
    a.  FaxModem problem.
    b.  Remote FaxModem not compatible
